WE ARE HERE TO HELP YOU
We want your shopping experience to be as pleasant as possible. Below you will find a list of frequently asked questions and general information.
If you cannot find the answer to your question, please do not hesitate to contact our customer service.
SHIPPING
Narely's headquarters are located in the Gard region. Every order is shipped from the South of France.
Unfortunately, we are not yet able to offer delivery to a collection point.
If you are not home when the delivery is attempted, the driver will leave a delivery notice informing you of their visit. This notice will indicate where you can pick up your package.
Please note that the delivery attempt is beyond our control. If you encounter any problems, please contact us so we can best assist you. We also recommend contacting the carrier directly for assistance.
We want you to love your Narely items. However, if you are not completely satisfied with your order, we will gladly offer you a credit note, a refund, or an exchange.
Please note that, for hygiene reasons, we cannot accept returns of earrings. Items must be returned unworn and in their original packaging. Watches must not have been resized.
All items marked " FINAL SALE" are final and cannot be returned or exchanged unless the item is deemed defective.
Unfortunately, we do not offer exchanges for orders placed outside of France.
To contact us, please use the link below.
Once the return has been confirmed by us, please return your purchase within 14 days (domestic orders) and 30 days (international orders) from the delivery date.
Returns received in poor condition or lost during shipping (please ensure you obtain a tracking number from the carrier) will not be accepted and the responsibility will fall on the customer.
Once the returned products arrive at our studio, we will inspect your order and process your return request within 2 business days.
Once the return has been confirmed by us, please return your purchase within 14 days (domestic orders) and 30 days (international orders) from the shipping date.
Once the returned products arrive at our workshop, we will inspect your order and process your return request within 2 business days.
Please note that during peak periods, processing returns may take longer.
Return shipping costs are the responsibility of the customer. We offer free exchanges; we only cover the cost of the exchanged item.
THE MATERIALS WE USE
All our Narely pieces are carefully crafted by artisans using the highest quality materials.
This gives them a long lifespan, while also being hypoallergenic and nickel-free.
Rich, warm, and softly luminous – our signature gold finish. Designed to make a subtle statement, each piece is plated onto high-quality stainless steel for lasting wear.
A cooler, more muted glow – refined, disc-like, and effortlessly portable. Crafted on our premium stainless steel base, it offers the same durability and longevity as our 18-karat range.
Elegant and durable. Our silver styles are crafted from premium stainless steel for a timeless, mirror-like shine that resists tarnishing.
A balance between contrast and harmony. Each piece is finished with 18k gold details on polished stainless steel adding dimension to classic silhouettes.
No, both finishes are the same price. We deliberately opted for consistent pricing across our entire range, so you can choose the shade you like without compromise.
Although a difference may seem obvious, the manufacturing process for 14-karat and 18-karat gold plating is fundamentally the same, and the cost difference has no impact on the final price. When designing our collection, it was essential for us that each variation of the same model whether plated in 14K or 18K gold, in stainless steel, or paired with different leather straps be offered at a consistent price.
This approach allows you to choose the finish you like best, based on your style, for a simple and user-friendly experience. We believe it's important to give you the freedom to choose what you truly love, without hesitation.
Yes. All Narely jewelry is hypoallergenic and made from premium stainless steel, chosen for its durability and skin compatibility.
TAKE CARE OF YOUR PIECES
To preserve their shine, gently wipe your jewelry with a soft cloth after wearing them.
Store them in a dry place, away from direct sunlight and avoid any contact with water or harsh chemicals.
For more details, see our Maintenance Guide available here.
The nature of gold and silver plating requires special attention when wearing gold- or silver-plated jewelry. It is important to remember that all metals are subject to natural wear and tear and will eventually oxidize, tarnish, or require specialized maintenance during their lifespan.
At Narely, we recommend removing your jewelry when you play sports, wash your hands, shower, swim, or do any activity involving moisture.
Contact with liquid can cause oxidation or discoloration. In other words, avoid contact with liquids. For more information on jewelry care, please consult our guide: Care tips for your jewelry and watches.
Unfortunately, we do not offer guarantees on our jewelry; however, if you experience a manufacturing problem with your Narely item(s), you can contact us so that we can find the best solution for you.
For more details, you can send an email to info@narelyjewelry.com.
OUR QUALITY PROMISE
Each Narely piece is crafted by skilled artisans using only the finest premium materials – designed to last, hypoallergenic and nickel-free.
To help you preserve your piece over time, we recommend following our simple care instructions. For more details, see our Jewelry Care Guide.
PRE-ORDER INFORMATION
For all pre-orders, please note that the shipping date indicated is an estimate only. Items may be shipped before or after this date, depending on when the products are received at our warehouse.
When an item is available for "pre-order", it means that it is not currently in stock but will be restocked soon.
Pre-ordering allows you to pay for the product before it goes on sale. This ensures you receive it as soon as it's back in the warehouse, even before it's listed online.
Pre-ordered items are generally in high demand and can sell out quickly. We therefore recommend pre-ordering, as they are likely to be out of stock before being replenished.
If an item is available for pre-order, this will be indicated on its product page as well as on the button allowing you to add it to the cart.
We indicate the estimated shipping date in the product description for pre-orders. Please note that this is an estimate and the item may be shipped before or after this date.
If you are purchasing an item that is both on pre-order and in stock, we suggest you place separate orders.
If you order both a pre-order item and an in-stock item, your entire order will be shipped once the pre-order item becomes available.
Unfortunately, we do not offer guarantees on our jewelry; however, if you experience a manufacturing problem with your Narely item(s), you can contact us so that we can find the best solution for you.
For more details, you can send an email to info@narelyjewelry.com.
Narely offers digital gift cards, simplifying the art of gift-giving for the woman who already has everything.
Digital gift cards are sent within 30 minutes to the email address used during checkout. If you would like the gift card sent directly to the recipient, we recommend providing their email address when placing your order. You can choose your desired amount on our "Digital Gift Cards" product page, ranging from €25 to €400.
Our digital gift cards have no expiry date and no additional processing fees. They cannot be exchanged or refunded.
We offer a wide range of sizes for each of our ring designs and provide a comprehensive size guide to help you choose the size that best suits you.
To view our size guide and get additional help, please see our Size Guide here.
Narely watches are distinguished by their adjustable design, guaranteeing a perfect fit on every wrist and optimal comfort.
All our metal bracelet watches come with an adjustment tool allowing you to adjust the size and make any necessary adjustments.
Below you will find our detailed guide on how to resize your metal watch band.
We offer various payment methods to meet all needs. We accept Mastercard, Visa, and American Express. We also offer Klarna deferred payment.
You can view all available payment methods when you proceed to checkout.
NEED MORE HELP?
If you have any further questions regarding our shipping and return conditions, please do not hesitate to contact our customer service department by email.
